Last updated: February 25, 2026
By creating an account, accessing, or using the Omby application ("the App"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you ("the User") and Omby ("the Platform", "we", "us"). If you do not agree to these Terms, you must not access or use the App.
Your continued use of the App following the publication of any changes to these Terms constitutes acceptance of those changes.
You must be at least 16 years of age to create an account and use the App, in accordance with the General Data Protection Regulation (GDPR) requirements for data consent in Portugal. By using the App, you represent and warrant that you meet this age requirement.
To facilitate comprehension and precision throughout this agreement, certain terms are defined herein:
Users must provide accurate and truthful information during registration, including their real name and a valid email address. Accounts created with false or misleading information may be suspended or terminated without notice.
Each User is permitted to maintain only one active account on the Platform. Creating multiple accounts, whether to circumvent a restriction, artificially inflate event participation, or for any other purpose, constitutes a violation of these Terms.
If an account is suspended or terminated, the User may not create or use another account without explicit written authorization from Omby. Any new account identified as being associated with a previously restricted User may be immediately suspended.
Omby reserves the right to identify and restrict associated accounts based on any available information, including but not limited to email addresses, device identifiers, behavioral patterns, shared event participation, or any other relevant indicators.
As a User of the App, you agree to:
Users who create Events ("Organizers") bear additional responsibilities:
Omby reserves the right to review event pricing and capacity patterns. Organizers who repeatedly set prices or capacities that appear inconsistent with actual venue costs may have their accounts restricted.
As a community-driven platform, Omby is designed to facilitate fair and accessible football games for all Users. The following activities are strictly prohibited:
Users found engaging in prohibited conduct may have their accounts restricted or permanently terminated, at the sole discretion of Omby, without prior notice or right to appeal.
Each User account includes a digital Wallet that can be used to pay for Prepaid Events, receive refunds, and store funds for future use.
Users may add funds to their Wallet via the payment methods available in the App. Deposits are processed through our third-party payment provider (Stripe). Payment processing fees are charged by the payment provider and deducted from the deposited amount. The net amount after fees is credited to the User's Wallet balance.
The Wallet balance is denominated in Euros and reflects funds available for use within the App. The Wallet is not a bank account, a savings product, or a financial instrument. Wallet balances do not earn interest. Omby is not a financial institution.
Users may request to transfer their Wallet balance to a linked bank account, subject to the following conditions:
If a User's account is terminated for a violation of these Terms, any remaining Wallet balance may be forfeited. Omby reserves the right to withhold funds pending investigation of suspected violations. If the account is terminated at the User's own request and no violations are suspected, any remaining balance will be returned to the User via bank transfer, subject to applicable fees and processing times.
When joining a Prepaid Event, the total amount due includes:
Service Fees are non-refundable, except in cases where the Event is cancelled by the Organizer or does not take place, in which case a full refund including the Service Fee will be issued.
For Pay-at-Field Events, no payment is processed through the App. The financial arrangement between the Organizer and Participants is their sole responsibility. Omby bears no liability for payments made outside the App.
Users are encouraged to honor their commitments when joining Events. Late cancellations disrupt event organization and negatively impact other players. The following refund tiers apply when a Participant withdraws from a Prepaid Event:
Refunds are credited to the User's Wallet. The refund amount is calculated based on the participation price only; Service Fees are refunded only when the Event is cancelled by the Organizer or does not take place.
Users who repeatedly cancel within the late cancellation window (less than 2 hours before the Event) may be subject to additional penalties:
Penalty cards are automatically removed after the specified number of games or the time period, whichever comes first. Omby reserves the right to adjust penalty thresholds and amounts at its discretion.
Omby offers a reward system through "Omby Gems" to incentivize user engagement and community participation.
Users may earn Omby Gems through various activities, including but not limited to: hosting events that attract paid participants, completing in-app quests, maintaining participation streaks, earning titles, and referring new users to the platform. The specific number of Gems earned per activity is determined by Omby and may change at any time.
Omby Gems can be redeemed as a form of payment, in whole or in part, toward Event participation fees, subject to the rules and conditions set forth in the App. The redemption rate (value per Gem) is set by Omby and may be adjusted at any time.
Omby Gems hold no monetary value outside the App and cannot be exchanged for cash, transferred to other Users, or withdrawn. Omby reserves the right to modify, suspend, or discontinue the Gems program at any time. In the event of account termination for a violation of these Terms, any accumulated Gems will be forfeited.
While Omby strives to maintain the accuracy and reliability of all platform features, technical errors may occasionally occur in the processing of payments, refunds, wallet balances, or other financial operations.
Users who discover any bug, error, or unexpected behavior in the App — particularly relating to payments, refunds, wallet balances, or any financial transaction — are required to report it promptly to Omby at omby.general@gmail.com. Deliberately concealing or failing to report a known error is a violation of these Terms.
Users must not knowingly exploit, take advantage of, or benefit from any system error, bug, or technical malfunction. This includes, but is not limited to:
Omby reserves the right to reverse, correct, or adjust any transaction that resulted from a technical error, at any time and without prior notice. This includes the right to:
Any funds received as a result of a system error remain the property of Omby. Users who knowingly retain such funds may be considered in violation of these Terms, and Omby reserves the right to pursue all available legal remedies for recovery, including civil action for unjust enrichment.
Users who deliberately exploit system errors may have their accounts immediately and permanently terminated, and may be subject to legal proceedings.
The App and all of its content, features, and functionality — including but not limited to text, graphics, logos, icons, trademarks, and software — are the exclusive property of Omby and are protected by applicable intellectual property laws. Users are strictly prohibited from copying, reproducing, distributing, or creating derivative works from any part of the App without explicit written permission from Omby.
Omby provides a platform for organizing and discovering football games. Omby does not organize, supervise, or control the events themselves. Accordingly:
To the maximum extent permitted by applicable law, Omby's total liability to any User for any claim arising from the use of the App shall not exceed the total amount of Service Fees paid by that User in the 12 months preceding the claim.
The App integrates with third-party services to provide its functionality, including but not limited to payment processing (Stripe), authentication services, and push notification services. By using the App, you acknowledge and agree that:
By creating an account, you consent to receive communications from Omby, including but not limited to push notifications, in-app messages, and emails related to your account, events, and platform updates. You may manage your notification preferences through the App settings or your device settings. Certain communications, such as account security alerts and critical service updates, cannot be opted out of.
Omby reserves the right to suspend or permanently terminate any User account, at its sole discretion, for any of the following reasons:
Omby is not required to provide prior notice or a reason for account termination. Terminated Users may not create new accounts without explicit written authorization.
Users may terminate their own accounts at any time by contacting Omby at omby.general@gmail.com. Upon voluntary termination, any remaining Wallet balance (after deducting outstanding obligations) will be returned to the User. Omby Gems are forfeited upon account termination, whether voluntary or involuntary.
Omby processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese data protection laws. For detailed information about how we collect, use, store, and protect your personal data, please refer to our Privacy Policy, available at omby.pt/privacy-policy.
Users have the right to request access to, correction of, or deletion of their personal data, in accordance with applicable law. Requests can be submitted to omby.general@gmail.com.
In the event of a dispute between Users (for example, regarding event organization, payments at the field, or participant behavior), the parties are encouraged to resolve the matter directly. Omby may, at its discretion, mediate disputes but is under no obligation to do so.
For disputes between a User and Omby, Users should first contact Omby at omby.general@gmail.com to seek an amicable resolution. If a resolution cannot be reached, the dispute shall be subject to the jurisdiction of the courts specified in Section 20.
These Terms shall be governed by and construed in accordance with the laws of the Portuguese Republic. Any disputes arising from or relating to these Terms or the use of the App that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the courts of Porto, Portugal.
Omby reserves the right to update or modify these Terms at any time, in order to reflect changes in its services, features, or applicable legal requirements.
Users will be informed in a clear and appropriate manner if any substantial changes are made that could affect their rights or obligations. For minor or purely editorial adjustments, no individual notification will be sent, but the updated version will always be available in the App and on the Omby website.
A "Last Updated" date is displayed at the top of these Terms. By continuing to use the App after the publication of updates, Users acknowledge and accept the revised Terms.
For any questions, concerns, or requests related to these Terms, your account, or the App, please contact us at:
Email: omby.general@gmail.com